Comparison · checked 30 October 2026
Fellwind vs Customer Alliance
Customer Alliance is a Berlin company selling review management, guest surveys and review analytics to independent hotels, hotel groups and chains. Fellwind is a review workspace for independent hotels: every review in one queue, a reply drafted in your hotel's voice, and you approve what gets published.
| Customer Alliance | Fellwind | |
|---|---|---|
| Price | Core from €108 a month for one location, Growth €217, Pro €257, Enterprise on request; extra locations cost more | Free during early access |
| Contract | 12-month minimum | None |
| Trial | Not offered on their site; you book a demo | Free during early access, no card |
| Built for | Independent hotels, groups and chains, with regional and cluster reporting | Independent hotels |
| Reviews | Reviews from many portals in one stream, with an AI reply assistant | Google, Booking.com, Tripadvisor and other review sites in one queue |
| Beyond reviews | Guest surveys (Growth and up), AI insights, custom reports, review widgets, API on Enterprise | Review metrics and trends |
Customer Alliance details are from their website on 30 October 2026 and may have changed since.
When Customer Alliance is the better fit
- You want guest surveys with NPS and CSAT alongside reviews.
- You need scheduled reports by region or property for a group.
- You need PMS, CRM or BI integrations.
When Fellwind is the better fit
- You run an independent hotel and want every review answered, in your own voice, without a sales call.
- You want to approve each reply before it's published.
- You'd rather start free than commit to a per-property subscription.