Comparison · checked 30 October 2026
Fellwind vs TrustYou
TrustYou sells AI software that brings together guest reviews, guest data and guest conversations, used by hotels and hotel groups including large brands. Fellwind is a review workspace for independent hotels: every review in one queue, a reply drafted in your hotel's voice, and you approve what gets published.
| TrustYou | Fellwind | |
|---|---|---|
| Price | Not shown on their homepage; you book a demo | Free during early access |
| Trial | Not mentioned; 30-minute demo | Free during early access, no card |
| Built for | Hotels and hotel groups, with enterprise features such as single sign-on and a dedicated account manager | Independent hotels |
| Reviews | Reviews, surveys and reputation management (their CXP product), with AI-drafted responses | Google, Booking.com, Tripadvisor and other review sites in one queue |
| Beyond reviews | Guest data platform for campaigns (CDP) and an AI agent for guest chat over web, WhatsApp, email and SMS | Review metrics and trends |
TrustYou details are from their website on 30 October 2026 and may have changed since.
When TrustYou is the better fit
- You want reviews, guest profiles and guest messaging in one platform.
- You need enterprise sign-in, user management and an account manager.
- You run campaigns to drive direct bookings from guest data.
When Fellwind is the better fit
- You run an independent hotel and want every review answered, in your own voice, without a sales call.
- You want to approve each reply before it's published.
- You'd rather start free than commit to a per-property subscription.